SWING WATCH

SUPPORT & POLICY

Q & A

Instruction

How can I setup an event?





How can I edit events?





How can I sync my Swing Watch with application?





How can I review activities?





How can I add multi users on my app?






Common questions

Is Swing Watch waterproof?


No. Swing Watch is not waterproof; but it is water splash resistant (IP55). Do not wear
Swing Watch in the shower or submerge under water.




Why does the LED light on Swing Watch is blinking?


LED will light in different patterns in the following scenarios: a. When Swing Watch is at low battery – LED will blink for 10 seconds periodically untilbattery is charged or completely runs out. b. Swing Watch is in normal condition and when pressed the time-announcement button – LED will blink 20 times to allow reading of watch hands. c. Reset – LED will blink 15 times, follow by a short pause, and then blink 3 more times.





Troubleshoot

My Swing Watch failed to sync. What can I do?


a. First, check if Swing Watch has run out of battery by pressing the time announcement
button. If Swing Watch failed to make time announcement and LED light did not blink
then the watch has no battery and need to be charged before sync.

b. Second, restart Swing App and long out the existing account and re-log in again.
c. If the above steps did not work, consider resetting Swing Watch by pressing the time
announcement button for 8 seconds. However, all the data that has yet to transfer to
Swing App will be lost.




How can I reach you if I have other questions?


For any additional technical or quality issue, please contact Kids Dynamic at contact@kidsdynamic.com.





User guide

Application compatibility

iOS:

iPhone 5 and later

 Android:  

 

Version 5.0 to 6.0 (Kitkat, Lollipop and Marshmallow) Privacy policy

  • BQ M5

  • Fujitsu Arrows NX F-04G

  • Fujitsu Arrows NX F-01J

  • HTC A9

  • Huawei GR5

  • Huawei Mate 10

  • Huawei P10 

  • 榮耀 V9 

  • Kyocera S2

  • LG G2 

  • LG Nexus 5 

  • Motorola Moto E (Gen2)

  • Motorola Moto G (Gen1)

  • Nexus 6P

  • Red Mi Note 4

  • Mi 4s

  

  • ​Samsung A8

  • Samsung J5

  • Samsung Not 3  

  • Samsung S6

  • Samsung S6+

  • Sharp Android one 507SH

  • Sharp Serie Mini SHV33

  • Sharp Serie Mini SHV38

  • Sony Xperia XA

  • Sony X Performance 502SO

  • Sony X Performance SO-04H

  • Sony XZ Premium SO-04J

  • Sony XZs SOV35

  • Sony XZs 602SO

  • Sony XZs SO-03J

Privacy policy

Swing App requests the permission to use the camera on the mobile device. The purpose is to capture the picture of users when creating personalized user accounts.

 

Location permission is required in order to optimize Bluetooth connectivity.

 

Quality return & warranty policy

  • Please refer to your country specific customer return regulation.

  • Kids Dynamic guarantees Swing Watch for a period of one year after the date of purchase. If any defect due to faulty materials and workmanship occurs within this one-year guarantee period, Kids Dynamic will repair or replace the product at its expense.

  • Kids Dynamic Inc. reserves the right to require proof of purchase for service under this Warranty. Kids Dynamic will only pay for repair or replacement if convincing proof is provided, for instance by means of a receipt, that the day on which service is claimed is within the guarantee period.

  • The Warranty does not cover products and/or product parts that are subject to normal wear and tear. The Warranty is not valid if a defect is due to damage caused by incorrect use, poor maintenance or if altercations or repairs have been carried out by persons not authorizes by Kids Dynamic. For the application to be used correctly, the user should strictly adhere to all instructions included in the User Guide and should abstain from any actions or uses that are described as undesired or which are warned against in the User Guide. 

  • Kids Dynamic can support the replacement of quartz battery that powers the analog watch, with a charge, as needed

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 At Kids Dynamic, our goal is to help children and parents create more time for playing, learning, and bonding. Our inspiration comes from loving parents everywhere. There is no substitute for parents love and patience. Kids Dynamic will continue to work with parents to explore innovative ways to make parents' jobs a little easier. 

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